Shipping Policy

Processing Time:

  • We process orders promptly, with most products shipped within 3 days. Please note that hand-tufted rugs and resin keycaps may require an additional 3 to 5 days for shipping.

Order Dispatch and Tracking:

  • Once dispatched, you will receive a tracking number for your shipment. Track your package using the provided number on our website or through the carrier’s online tracking system.

Order Modifications:

  • If you selected the wrong size, pattern, or wish to cancel your order, please contact us within 24 hours.

US Shipping:

  • Standard Shipping (USPS): Free, 7-14 business days delivery.
  • Express Shipping (FedEx or UPS): $29.9, 3-7 business days delivery.

Other Country Shipping:

  • Standard Shipping (EMS): Free, 10-18 business days delivery.
  • Express Shipping (FedEx or UPS): $29.9, 3-7 business days delivery.

Domestic and International Shipping:

  • We ship to domestic and select international destinations. International customers are responsible for any additional customs fees or taxes.

Order Tracking:

  • Receive a confirmation email with a tracking number upon shipment. Track your order on our website, through the carrier’s system, or contact us at [email protected].

Undeliverable Packages:

  • In case of an undeliverable package due to an incorrect address, we’ll contact you for correct information. Additional shipping charges may apply for reshipment.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages marked as delivered. Contact the carrier directly for resolution.

Shipping Delays:

  • While we aim to meet delivery times, unforeseen circumstances may impact delivery. Your understanding is appreciated.

Returns Due to Shipping Issues:

  • If your order is returned due to an incorrect address or other shipping issues, we’ll contact you for reshipment. Additional shipping charges may apply.

Contact Information: