For a quick resolution, if you received damaged or defective item(s), please submit photos to our Customer Support team HERE before starting a return. 

Return Policy

  • Items MUST be in unused/unworn condition.
  • Return requests must be submitted within 60 days of the delivery date.
  • Shipping & Handling fees paid on the original purchase are non-refundable.
  • Face masks, Custom Rug items, Sling Chairs, and eGift Cards are FINAL SALE and not eligible for returns.
  • Bulk item orders (20+ items) are not eligible for return.
  • Customers are responsible for return shipping costs. 
  • We do not offer Exchanges.

Starting a Return

To submit a return request, log into your Newcolor7 account and locate the order from which you’d like to make a return.

If you don’t have an account, you can contact our Customer support team here!